Frequently Asked Questions

Drones

What drones does FlytNow support?

FlytNow supports all major drones such as DJI, Ardupilot & PX4. However, currently, only DJI drones are supported in the Pro Plan. For Ardupilot & PX4 support contact info@flytbase.com.

What DJI drones do you recommend for FlytNow?

Here is the list of recommended DJI drones:

  • Mavic Pro Series
  • Mavic 2 Pro/Enterprise Series
  • Phantom 4 Series
  • M210 and M210 RTK
  • M600/A3/N3

I want to use onboard SBC on DJI Enterprise/A3/N3/Pixhawk/Cube based drone to connect to FlytNow. How can I do that?

This is currently available in the FlytNow Enterprise plan. Our team can help you with the right solution. Write to us with your requirements and hardware specs at info@flytbase.com.

Supporting Computers / Devices

What supporting hardware do I need to use FlytNow?

For DJI Mavic & Phantom series drones, you need the RC and a supported Android device – specifically one from this list: https://flytnow.com/resources/.

For DJI Enterprise / Matrice / A3 / N3 drones, you need a companion computer – specifically one from this list: FlytPi, Odroid, Raspberry Pi, Nvidia Nano or TX2 series.

For Ardupilot / Pixhawk drones, you need a companion computer – specifically one from this list: FlytPi, Odroid, Raspberry Pi, Nvidia Nano or TX2 series.

Where can I get the supporting hardware?

The Android devices and companion computers mentioned above are available at most major electronics e-commerce sites as well as at Amazon.

I already have a companion computer as part of my hardware configuration. Can I use it?

This needs to be analyzed on a case-by-case basis; write to us at info@flytbase.com with more details about your drone, SBC, use-case, etc.

Software

Is FlytNow a SaaS offering?

Yes, FlytNow is a cloud-based software-as-a-service for live, remote drone operations.

Can I use FlytNow off the cloud?

No, FlytNow is currently designed to be deployed only on the cloud.

Can FlytNow be made available as a white-label solution?

Yes, FlytNow can be customized to feature your own branding; and the white-labeled solution will be deployed on a FlytNow sub-domain (eg. https://yourbrand.flytnow.com).

Video

What latency can I expect for HD video streams?

Assuming reliable WiFi/4G/LTE/5G connectivity ~10Mbps or more, you can expect a latency of less than 1 second for video streams of resolutions upto 1080p/HD. The actual latency observed will, of course, depend on the quality of your connection, and the hardware configuration being used.

Can I record the video streams?

Yes, this can be enabled in the Enterprise edition of FlytNow – the videos can be stored in a private or public cloud instance, to be provided by the customer.

Can I share the video streams?

Yes, video streams can be shared via guest access in FlytNow, via a private URL that allows guest viewers to watch video streams for specific drone missions. Such access can be easily disabled/enabled by the user on a mission-to-mission basis.

Remote Control

Can I control a drone remotely using FlytNow?

Yes, provided you have the appropriate hardware configuration, a reliable telecommunications link between the drone (directly or via an Android device) and regulatory permissions.

What latency can I expect for drone telemetry during a remote drone operation?

Assuming reliable WiFi/4G/LTE/5G connectivity of 5Mbps or more, you can expect a latency of less than 100ms for drone control, gimbal control & telemetry (specifically altitude, latitude, longitude, speed, battery %, distance from home).

Besides the drone itself, what else can I control remotely?

FlytNow Pro users can control the camera gimbal remotely, besides the drone itself. FlytNow Enterprise edition users can also control other payloads (eg. sirens, lights, parcel delivery mechanisms), as well as benefit from advanced waypoint-wise gimbal control, provided their hardware configuration supports the same.

Regulation

Who is responsible for regulatory permissions?

As specified in the FlytNow terms of use, the user of FlytNow is solely and fully responsible for obtaining all the relevant regulatory waivers, approvals, permissions, documentation, etc. before executing a drone mission. FlytBase does not, and can not, help with the same.

Can I fly EVLOS or BVLOS missions using FlytNow?

As specified in the FlytNow terms of use, the user of FlytNow is solely and fully responsible for obtaining the regulatory permissions to fly EVLOS or BVLOS missions. In fact, in most geographies, regulators have explicitly prohibited missions at night, over crowds or BVLOS – unless they grant waivers for doing so. Users are urged and required to conform to the applicable regulations in their operating areas.

Do I need a drone pilot license to use FlytNow?

The licensing requirements for drone users vary from region to region eg. FAA Part 107 rules for drone operators in the USA, As a FlytNow user, you need to be aware of – and comply with – the pilot license requirements in the geography of your mission. FlytNow is a software platform designed to support drone missions that involve major drone hardware platforms; usage of FlytNow, by itself, does not imply any regulatory compliance.

Enterprise Edition

What is included in the Enterprise edition?

The Enterprise edition of FlytNow is designed to be easily customizable, and quickly configurable, for each enterprise use-case. This includes the capability to:

  • Access special sensors
  • Stream video from multiple cameras
  • Control payloads via GPIO
  • Collision avoidance
  • Record videos on the cloud
  • 3rd party integrations (eg. AirMap, DroneLogbook)
  • Survey missions
  • Precision landing

and much more.

How quickly can I access the Enterprise edition?

Typically, the Enterprise edition of FlytNow can be made available in 3 to 4 weeks; the actual timeline will depend on the specific use-case requirements. The timelines can also be accelerated for hard deadlines such as events, customer demos, proposal submissions, etc.

How secure and scalable is the Enterprise edition?

FlytNow is built using enterprise-grade information security technologies, and AWS cloud, to ensure that users can rapidly scale their operations to large drone fleets while retaining the privacy of their data and security of their remote drone operations.

Is FlytWare available via distributors?

Currently, FlytWare is available only directly from FlytBase.

Support

FlytOS shows ‘Not connected to the drone’ error message

One can follow the following steps to solve this issue:

  1. Please close all the android applications from the background.
  2. Replug USB into the device, 
    1. If you encounter a popup asking for the user to choose FlytOS application, please do so. 
    2. In case, without any popup, some other application automatically starts up, please ‘clear defaults’ of that application as shown here and restart debugging from Step 1
  3. Once FlytOS mobile application is started, wait for the message pop ups ‘DJI Register Success’ followed by ‘DJI Drone Connected’. If you do not get to see these messages in around 10s, please verify if you have a valid internet connection.
  4. If your problem still persists, contact us at support@flytbase.com from the registered email ID, mention your drone’s Model name along with any debug information that you can provide.

Video Screen shows pop up message: ‘Video Codec Failed to initialise’

Not every Android device supports 1080p H264 video encoding and decoding feature required for Mavic 2 series. We request you to use the phones we have listed above or some equivalent variant. As per our observation, Qualcomm chipset phones usually have the hardware codec to support the aforementioned functionality. You can try setting Downlink video mode to Regular from HD via DJI GO 4 which would reduce the stream quality to 720p, but it would enable video streaming from your device.

How to take back manual RC control of the drone?

When the drone is being controlled via FlytOS mobile application using FlytBase platform, one may want to take back manual control over the drone. To do this, change the RC mode switch position to any mode apart from ‘P’ or ‘F’ mode. You can get back to ‘P’ mode once have taken control over the drone.